The Devil’s Tool

Dear Emperors of Electronics,

When I was growing up, my parents were ultra-strict Christians who would not allow a television (the devil’s tool) in our home. Now, at the age of 25, I am finally out on my own and guess what the first thing I bought with my very first paycheck (I’m an exterminator’s assistant) was? That’s right–a television (TV).

When I decided that I wanted one, I asked around in chatrooms, newsgroups, telephone surveys, and I even talked to some people at work, about what kind of “tv” set to buy. And the answer (52.4% of the time, I might add) was a boisterous “Panasonic.”

So I marched down to my local electronics store (I don’t have a car) and purchased model #CT-20R14, Digital monitor/receiver at the low low price of $317.95 (tax included). After lugging it home (you’d be suprised how heavy those are, but heavy = quality in my book) I immediately called my good friend, who lives in San Diego (about 2500 miles away, but only 10 cents a minute!) and told him about the TV I bought. Believe it or not, he had THE EXACT SAME MODEL!! How’s that for a coincidence! After hanging up the phone and eating a delicious banana, I unpacked my “tv” and read the manual. Several hours later, my tv was up and running and I was enjoying things I only heard the other kids in school talk about. Man, is that Bart Simpson a hoot! I had my TV a week when I learned some distressing news:

I talked to my friend in San Diego (who, I may remind you, has the EXACT SAME MODEL of “tv”) and found out that he paid $264.98 (tax included) for the EXACT SAME MODEL “tv”!!! As if that weren’t bad enough, his “tv” (which is the EXACT SAME MODEL) gives him a choice of over 100 “tv” stations to watch, while mine only gives me 5 (NBC, CBS, ABC, FOX, and PBS).

As I think it is only fair to hear your side of the story before I take legal action, I would like to give you the opportunity to tell your side of the story.

1) Why did you charge him $52.97 less for the EXACT SAME MODEL “tv”?
2) Why does his “tv” (which he paid less for, I remind you) receive more channels than mine? If anything, mine should receive more, for an extra $52.97
3) Do you have Panasonic keychains?

Awaiting your timely response,

David M. Cilluffo

Dear Mr. Cilluffo,

Thank you for your inquiry. To answer your first question. Panasonic did not charge you for your television. The dealer did. A dealer can sell his product for what ever price he wants to. This is an issue you will have to bring up with the dealer. The answer to your third question. We would like to send you a keychain, however we do not have any promotional items like that for our customers. Sorry. Now the answer to your second question could have many answers, so, we suggest that you call our Panasonic Customer Call Center for trouble shooting assistance. (800) 211-PANA. We are open for 9am to 9pm mon. thru fri.and 9am to 7pm on weekends eastern standard time.

Congratualtions on the purchase of your first TV!

Cordially Yours,
Panasonic Customer Call Center

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